TERMS AND CONDITIONS
The following General Conditions of Sale are those of Volume studio, SAS with a share capital of 1,000, located at 86 Avenue de Flandre 75019 Paris France, registered in the trade and companies register under the number 88270298800016. Its VAT number is FR52882702988.8.
The company's trade name is Volume Ceramics.
Volume Ceramics sells its products on the sitewww.volumeceramics.com via the Shopify platform and host, accessible 24 hours a day, 7 days a week, except in the event of maintenance operations.
Welcome to volumeceramics.com,
We ask you to carefully read these General Conditions of Use and General Conditions of Sale of the Site.
The purchase of products offered on volumeceramics.com and the use of the site are subject to these general conditions of sale..
The customer is defined below as being the company or the person signing and accepting these conditions of sale.
The customer acknowledges having read, at the time of placing the Order, these general conditions of sale and expressly declares to accept them without reservation.
The products offered for sale are those appearing on the volumeceramics.com site on the day of consultation of the site by the Customer.
While every effort is made to ensure that the color and shape of the products sold by Volume Ceramics, the photos of which are displayed on the volumeceramics.com site, are faithful to the original products, variations may occur, in particular due to technical limitations of color rendering on computer equipment.
In addition, given that the products offered on this site are artisanal creations, the pieces may have finishing irregularities, minimal differences in format and / or email inherent in this type of production. These cannot be considered as major defects..
We particularly draw the Customer's attention to the color and shape of the pieces sold on this site. These may vary slightly from the visual presented on the site..
The seller's liability cannot be called into question and the validity of the order cannot be affected.
The process of buying a ceramic piece is not always immediate, we know that! For any request for additional information on the products, for example additional photos - we invite you to contact our customer service at the following email address: firstname.lastname@example.org
2. AVAILABILITY PURCHASESS
Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks. Exceptionally, errors or modifications may exist, in particular in the case of simultaneous orders of the same product by several customers.
In the event that a product is unavailable after placing your order, we will inform you by email or telephone as soon as possible, offering you either to order another item presented on the volumeceramics.com site as a replacement, or cancel your order.
Volume Ceramics does not incur any liability in the event of out of stock or unavailability of products.
Volume Ceramics reserves the right to change the items offered on the volumeceramics.com site at any time and without notice.
Product prices are displayed in Euros and are displayed inclusive of all taxes, excluding delivery costs. Delivery costs will be calculated at the time of final validation of the Customer's order.
The prices displayed may take account of sales or sample sales reductions, applicable on the day of the order, and unless there is an entry error.sie.
For orders made outside the European Union, customs clearance, payment of various duties or taxes are the responsibility of the Customer.
Volume Ceramics reserves the right to modify the prices of its products at any time without notice. The products will be invoiced on the basis of the prices displayed on volumeceramics.com when the order is placed, subject to availability of the Products.
The products remain the property of Volume Ceramics until full receipt of the price by the seller. All orders are payable in Euros and must be paid immediately and at once.
For each product selected on the Volumeceramics.com site, a summary page will automatically appear, showing the photo of the article, its reference, the quantity chosen, its unit price and the total price of the order.
Before paying the customer will be asked to check the order to verify that all the information entered is correct.s.
The customer will check the accuracy of his selection before confirming the order, as well as the total cost of the ordered products, shipping costs, possible options.).
Upon confirmation by accepting all of these General Conditions of Sale and Use of the Site, the Customer will click on the Pay Now button.».
This validation will constitute the conclusion of the sales contract.
The Customer formally accepts the use of electronic mail for confirmation by Volume Ceramics of the content of the order. Volume Ceramics will then send the Customer a receipt of his order, containing a summary of the information entered on the order form.
After receipt and verification of payment for the order, the order will be validated by us.
Volume Ceramics reserves the right to cancel any order in the event of a dispute with the buyer for a previous order, or if Volume Ceramics considers that this Customer has violated these General Conditions or that he has engaged in fraudulent activity..
5. MEANS OF PAYMENT
For the payment of the price of the products and the shipping costs, the customer will follow the methods indicated in the order form..
The customer has the possibility to pay for his purchases by payment card, by PAYPAL or via the secure platform implemented by Stripe https://stripe.com/fr. Accepted payment cards are MasterCard, Visa, and American Express credit cards and bank cards.ess®.
The customer guarantees the seller, when validating his order form, that he is in a regular situation with regard to the issuer of the payment card and that he has the necessary authorizations to use the means of payment made available. available on the Site..
The financial information will be transferred by means of an encrypted protocol, to PAYPAL or to STRIPE, without third parties being able to have access to it. Volume Ceramics does not keep any banking data of its customers..
- The availability of Volume Ceramics products is guaranteed if the mention Add to cart is indicated on the product sales page at the time of purchase. Unless otherwise stated for certain products which can be created on request. This mention appears clearly on the page of the products concerned.
Orders for products created on demand are taken into account for making within 30 to 45 days of the order.
- Any order placed on the Site will generally be processed and shipped within an average of 4 four working days following receipt of payment - unless otherwise specified by us. The day after a new collection goes online, this period can be extended up to 10 days.s.
An e-mail will be sent to confirm the processing of the order as well as the shipment..
Delivery delay :
The volumeceramics.com site delivers throughout mainland France and to a number of European countries. The ordered product is delivered to the address appearing on the customer's order form. For any request outside the defined areas, please send us an email to email@example.com
The delivery address may differ from the billing address..
Delivery is made to the address indicated by the buyer when ordering. In order for these deadlines to be met, the Customer must provide complete Delivery information such as address, street number, building, staircase, access codes, intercom names, telephone number, guard instructions, etc.s etc.)
The delivery time depends on the delivery address. The delivery times specified below only run from the dispatch of the order.de.
Deliveries are made by TNT DHL FedEx Post. Volume Ceramics declines all responsibility in the event of late delivery due to delivery services, as well as in the event of loss of products ordered or of a strike. The risks of transport are borne by the Customer, who must contact the postal services within three working days of delivery. In addition, ownership of the products ordered will only be transferred to the buyer upon full payment of the invoiced price, including delivery costs.on.
Despite all the care taken by Volume Ceramics in preparing orders, it is possible that a product is missing, or that an error has occurred during preparation. If you notice an anomaly concerning your order, missing object, bad reference, damaged package, it must be notified, within 3 working days of receipt, by email to firstname.lastname@example.org
7.RIGHT TO RETRACT
You have a legal right of withdrawal under the conditions provided for in Articles L. 121-21, L. 121-21-1 and L. 121-21-2 of the Consumer Code, if you meet the conditions set by these provisions. , without having to justify reasons and without having to pay penalties..
The general return policy for any refund request from Volume Ceramics allows you to retract within fourteen days from the date of delivery of the products, without having to justify reasons and without having to pay a penalty.ité.
After this period, you will no longer be able to exercise your right of withdrawal.
The buyer therefore has a period of 14 working days to return the product (s) he has ordered if they do not give him complete satisfaction. This period starts from the day of receipt of the order. The product (s) must be returned in their original packaging, with the purchase invoice, to the following address: Volume Ceramics 86 avenue de Flandre 75019 Paris.Paris.
If the aforementioned conditions are met, Volume Ceramics will reimburse the buyer, within 30 days from the date of receipt of the package, the sums paid. At the end of this 14-day period, the products delivered will be considered as conforming to the buyer's order and accepted by him.i.
8. PERSONAL INFORMATION
The transmission of nominative information is necessary for the processing of orders and their invoicing. It operates on the volumeceramics.com site in a secure context, using the protocols in force on the Internet.t.
The payment card numbers are not kept on the site but on the secure site of PAYPAL or STRIPE.
The volumeceramics.com site undertakes not to disclose the information communicated to third parties. These are confidential and will only be used for the processing of the order.
In accordance with the Data Protection Act of January 6, 1978, you have the right to access, rectify and oppose your personal data. To do this, you just need to send us a request by mail, indicating your first and last names, address and, if possible, your customer reference at the following address: Volume Ceramics 86 avenue de Flandre 75019 Paris..
9. INTELLECTUAL PROPERTY
All model elements, illustrations, images, soundtracks, texts, logos, brands ... of the volumeceramics.com site are the exclusive property of Volume Ceramics and the artists / creators / photographers mentioned. It is forbidden to reproduce in whole or in part, to distribute, to publish, to transmit, to modify or to sell all or part of the content of the volumeceramics.com site, or to create derivative works from it, except with written agreement. on purpose from Volume Ceramics.s.
The Volume Ceramics brand and the associated logo, displayed on the volumeceramics.com site, as well as the volumeceramics.com domain name are and will remain the exclusive property of Volume studio SAS.
The General Conditions of Sale of the volumeceramics.com site are governed by French law.
Consequently, any dispute likely to result from the interpretation or execution of these general conditions of sale and its consequences will be subject to the exclusive jurisdiction of the French courts.